TravelTalk - SpainTalk - Bad Customer Service

While I really enjoy living in Spain, there is one aspect of living in Spain that is quite annoying.

Customer Service.

I've have had some bad experiences with certain companies recently and I am really troubled at what is considered normal customer service in Spain.

1)  To contact most customer service - you will have to pay.

VUELING...

Service Centre:807001717

8-24 h every day.

€0.42/min from Landlines and €0.79/min from Mobiles, incl. taxes.

Plaza Pla de l'estany 5, 08820 Barcelona.

WOW - seriously?!  Considering that you will be on hold when you call, this is crazy.  ALL airlines in the United States has a 1-800  number (free number to call).

CLICK HERE for a list of all US Airlines with their 800 number!

To be fair, Vueling does give you an option to send an email, which I sent March 22nd - and they did reply - on April 10th.  Seriously?!

eBay!

Este es nuestro número de teléfono: 902 88 94 01*

Utiliza este código de un solo uso: *****1Caduca en 15 minutos

de lunes a viernes de 10:00 a 19:00 horas
0,109 euros per el establecimiento de la llamada y 0,085 euros per minuto desde teléfono fijo, desde móvil se añadirá el coste normal del llamada.

eBay in the United States

Here's our phone number: 866-540-3229

Use this one-time passcode: ******9Expires in 15 minutes
5:00am - 10:00pm Pacific Time 7 days a week

This 866 number is another FREE number to call.

Not to mention its 7 days a week.

With poor customer service options, I am not surprised at all that online commerce is not a big deal in Spain.  Why buy online - if you have any problems - you are pretty much screwed.

Mahalo for reading. 

Until next time.